Sale Policy

1. Rays Food Imports is an importer and wholesaler. Thus, we offer our products to grocery stores and food distributors only. We do not sell to individuals, but rather retailers and wholesalers. A business license may be required to be presented before any order is confirmed.

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2. After an order is placed, we inform the customer of shipping costs or other delivery options and then a final invoice is raised and sent for payments. Orders are shipped after payment is received.

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3. Returns are only accepted if products are damaged upon delivery. However, after delivery, returns are not accepted

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4. Orders are delivered by our trucks for routes we cover, or shipped on pallets through land or rail transportation for locations not covered on our delivery routes

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5. Shipping costs will be calculated and added to order invoice after order is confirmed

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6. Full payment of order invoice is required before the order ships

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7. Shipments will originate from our warehouse in Houston TX, Atlanta GA or Chicago IL

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8. Transit times typically range between 3 days to 7 business days after order is shipped. However, transit times could be longer depending on carrier

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9. Shipping cost are calculated per pallet. Typical cost to ship a pallet ranges from $100 to $400 depending on distance from our warehouses.

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Text message communications. We use text messaging to communicate with you about your service. Normal messaging rates apply and the frequency of messages may vary. Mobile Carriers are not liable for delayed or undelivered messages.

 

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

Opt-out of text message communications. You may opt out of text messaging at any time by replying to any message with STOP contacting us at raysimports@yahoo.com. This will end the communications from that particular phone number. You may continue to receive service-related and other non-marketing text messages from other phone numbers managed by Rays Food Imports, and you may opt out of those in a similar fashion.

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